Frequently Asked Questions
Are Virtual Visits Only Available for Certain Conditions?
We can diagnose over 3,000 skin, hair and nail conditions via our online dermatology care. The most common conditions we treat are acne, suspicious moles, rosacea, eczema and psoriasis.
Can a Virtual Visit be used for Cosmetic Dermatology Consultations?
No. Virtual Visits are only to diagnosis medical dermatology conditions. For all cosmetic dermatology consultations, please call one of our cosmetic dermatology clinics in your area.
How Much Does an Online Dermatology Visit Cost?
The cost of an online visit is $99, which includes the diagnosis, personalized treatment plan and prescription routing to your pharmacy. The fee does not cover the cost of the prescription(s).
Is This Service Covered by Insurance?
Virtual visits are typically not covered by insurance plans. You can use any major credit card, or use the convenient forms provided in the online visit to submit for your Health Spending Account (HSA), Health Reimbursement Account (HRA) or Flexible Spending Account (FSA) to pay for treatment.
Who Can I Schedule a Virtual Visit For?
You can schedule an online dermatology visit for yourself or a member of your family including children over age 8. Children younger than 8 need to be seen by our dermatologists in one of our clinics. Find the clinic nearest you by visiting our Practices’ page.
How Soon Can I Expect a Diagnosis?
You will receive a diagnosis in 3 business days or sooner and typically in less than 24 hours. You can receive counseling from the dermatologist for up to 30 days concerning the diagnosis and treatment for a single condition.
What If I Need a Skin Biopsy or In-Office Procedure?
If your doctor determines that an in-office procedure is needed, please visit our Practices’ page to find a clinic nearest you to schedule an appointment as soon as possible. Additional visit costs or insurance claims will apply.
Are My Personal Health Information and Photos Kept Confidential?
Yes! Our online dermatology care platform is secure and 100% HIPAA and HITECH compliant.